1. What products do you offer?
Pacmont by Suryansh Pratham Industries Private Limited offers a wide range of packaging products, including sari boxes, garment boxes, jewelry boxes, and other custom-designed packaging solutions. We cater to various industries by providing high-quality, durable, and aesthetically appealing packaging options. Whether you need standard sizes or fully customized designs, we have the expertise and resources to fulfill bulk and individual orders efficiently.
2. Can I place a bulk order for custom packaging?
Yes, Pacmont accepts bulk orders for custom packaging solutions. We can work with you to design custom boxes that match your specific branding, size, and material requirements. Whether you’re looking for special packaging for retail, garments, or other products, we provide high-quality designs and materials. To get started, simply contact our customer service team, and we will guide you through the customization process and pricing details.
3. How long does it take to process an order?
The time required to process an order depends on its complexity and quantity. Typically, standard orders are processed within 3-7 business days. Custom or bulk orders may take a longer processing time due to additional design and manufacturing steps. Once your order is confirmed, you will receive an estimated delivery timeline. We strive to process and ship orders as quickly as possible to meet your deadlines.
4. Can I cancel my order?
No, cancellations cannot be made once an order is placed and processed. This policy is in place because production begins shortly after an order is confirmed. We encourage customers to review their order details carefully before finalizing the purchase. If you have any concerns or special requests, please contact our customer service team immediately after placing your order, and we will do our best to assist.
5. What are the shipping options?
We offer various shipping options to accommodate different delivery needs. Standard shipping typically takes between 5-10 business days, while express shipping can deliver your order faster. The cost and time of delivery will depend on your location and the size of the order. Once your order is processed and shipped, we will provide a tracking number so you can monitor the status of your delivery.
6. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping charges and delivery times vary depending on the destination and the size of the order. For international orders, please contact our customer service team to get detailed shipping information, including estimated delivery timelines and costs. We ensure that all international shipments are handled carefully to reach you in perfect condition, no matter where you are located.
7. What is your return policy?
Our return policy applies only to products that are defective or damaged upon arrival. If you receive a damaged product, please notify us within 3 days of receiving your order, and we will arrange for a return or replacement. Products must be returned in their original condition. We do not accept returns for custom or non-defective items. For further assistance, our customer service team is available to guide you through the return process.
8. How can I contact customer support?
You can easily contact our customer support team for any inquiries or assistance related to your order. We are available via email at info@pacmont.com and by phone at +91-7861802600 during regular business hours. Whether you have a question about our products, shipping, or require help with an existing order, our team is here to provide prompt and professional support to ensure your satisfaction.
